 
Cornerstone Health Community is south Denver’s medical home for Functional Medicine, Lifestyle Medicine, and Primary Care. Committed to exceptional patient care and customer service.
Location: Centennial, CO
Category: Family Medicine
Industry: Private Sector
Size: 10+ employees
Problem
Cornerstone Health Community faced significant challenges related to employee relations, retention, and policy management. As a family medical practice, the intricacies of managing personnel dynamics, retaining skilled healthcare professionals, and effectively implementing and communicating policies presented hurdles for Cornerstone Health Community.
Solution
To address these challenges, Birdie implemented a set of targeted solutions and services. We first established a distinct HR presence, separate from the husband-and-wife leadership team, to provide a neutral and dedicated resource for employee-related matters. Additionally, we conducted a comprehensive update of the employee handbook to ensure clarity and compliance with relevant regulations. Facilitating HR-related discussions with the leadership team allowed for strategic alignment and cohesive management practices. We also provided ongoing support for employee relations efforts, assisting in conflict resolution and fostering a positive workplace culture. Our intervention extended to optimizing onboarding and offboarding processes to enhance the overall employee experience.
Results
The establishment of a dedicated HR presence, updated policies, and strategic discussions with leadership improved business operations as a whole. The supportive measures implemented contributed to a more positive workplace and further improved the overall employee experience, positioning Cornerstone Health Community for sustained success in providing family medical services.