Modo Labs

Established in 2010 by MIT’s chief mobile platform architect, Modo is a leading no-code app building platform. Trusted by prestigious academic institutions and global brands, Modo specializes in unifying distributed campus and workplace digital experiences. The platform’s easy-to-use tools enable the creation of hyper-personalized, branded multi-channel apps, fostering connectivity, building culture, and driving success. 

What sets Modo apart is its unique design for workplace and campus dynamics, offering scalability and security for global institutions. In response to the COVID-19 outbreak, Modo swiftly pivoted to provide essential tools, playbooks, Starter Kits, and ongoing resources, showcasing its commitment to agility and client support in times of uncertainty. 

Location: Boston, MA 
Category: Software Development 
Industry: Private Sector 
Size: 100 Employees 

Problem  

When Modo Labs, a SaaS company, initially sought the expertise of our HR company, they faced several pressing challenges within their human resources operations. The high cost associated with maintaining an internal HR team was a significant concern for Modo Labs. Additionally, they were grappling with inefficiencies in their service issue/response processes for employees, lacking established best practices, poor professional development for leaders and managers, and lack of performance management. All of which indicated a need for comprehensive HR support. 

Solution 

In response to Modo Labs’ challenges, our HR company implemented a tailored set of solutions and services. We initiated strategic projects covering compensation analysis, employee benefits, performance management, training and development, job description creation, handbook and policy development, and oversight of immigration and visa processes. These initiatives aimed to establish a robust HR foundation while addressing specific pain points within the organization. Moreover, recognizing the potential for efficiency and cost-effectiveness, we support the management of a Professional Employer Organization (PEO) relationship, optimizing HR functions and resources. 

Results 

The outcomes of our collaborative efforts were transformative for Modo Labs. The strategic projects and ongoing relationship management initiatives not only addressed the initial challenges but also brought about significant improvements in HR operations. The implementation of best practices and processes resulted in cost savings and increased efficiency. Additionally, employees and managers experienced enhanced support and streamlined processes, contributing to a more positive and productive work environment. Ultimately, our HR interventions positioned Modo Labs for sustained success in the dynamic SaaS industry. 

Callouts 

The ramp up period to solidify the infrastructure for Modo Labs was completed within our first 4 months of work.